D&D Concierge Consultancy was introduced and launched at Africlassic Rivonia River lodge by Deon Prinsloo and Kagisho Ditira. It is the first of its kind in South Africa, offering Concierge and guest relations consulting, guest relations training, inspirational speaking and facilitating as well as hosting the South African Concierge Forum.

Going forward, D&D Concierge Consultancy will expand on offering social media events partnering with Edith Venter promotions for hotel concierges, as well as offering luxury property Concierge services.  They have recently hosted training sessions for Standard Bank, Hirsch’s and Pam Golding.

D&D Concierge Consultancy Motto is: “Inspire, Share and Shine”, and the vision going forward is to inspire those in any areas relating to guest relations by sharing their years of experience and helping staff to shine and continually strive to improve guest experiences across any platform or industry.

Special guest speaker Edith Venter added to the event and re-iterated the importance of doing something you are passionate about and following your dreams no matter what.

Prinsloo shared that, for him, the byproduct of pain is passion, which results in discovering your purpose in life and will eventually be your legacy.  The mind and heart are in constant conflict but one must learn to lean on your sixth sense; this leap of faith is exactly that, plus a huge amount of passion.

Ditira shared that he has found that the service industry desperately wants and needs the “hospitality personal touch”.  He touched on the issue of paying it forward.

Prinsloo and Ditira have become well known for hosting the annual Concierge Conferences around the country.  These conferences are a result of the Concierge Forum which was founded in 2010 and aimed at Guest Relations Managers and Concierges from 4- and 5-star hotels and guest houses in South Africa.

Over the years these concierge conferences have grown exponentially with attendees from all over the country.  This year will also be the first conference to be held in Mpumalanga on 4 September 2024.  Durban’s will take place on 9 September, Cape Town’s on 18 September and Johannesburg’s on 25 September.  These annual conferences will continue to take place under the banner of D&D Concierge Consultancy.

For further information please visit www.ddconsultancy.co.za